SUBMIT 2.0

Jeremiah Owyang, a Forrester Research analyst and author of Web-Strategist.com, a website to discuss how web tools enable companies to connect with customers is wondering about the future of Twitter–as a Social CRM , out of all things it could be.

We are hearing the word Twitter all over and it’s no surprise that the network is growing overnight. Many companies have taken notice of the growing number of people on twitter and recognizing it can be a way to connect to customers and grow their business’s. These companies are joggling around Twitter and wondering how to implement this tool into the business plan. The idea of using Twitter as a CRM makes great sense and presents itself as a valuable tool for companies!

This concept is a long way from the discussion people are having about what a big waste of time Twitter, Facebook, and other like social networks are. This is the third time in less than a weak I have come across discussions of this concept. That being Social Selling!

Sales is inherently about relationships, building trust, and referrals. The familiarties that the Twitter world would know as they are following, friending, and retweeting? Yes! These ideas are what builds successful sales! It was only a matter of time before social media became a sales tool.

Social networking will become a natural part of CRM software, and faster than most think. Not because people like Salesforce.com are sticking it into their software. No, simply because that is the why consumers are shifting how they communicate online and because consumers want to be contacted in this way.

The time for companies and their sales force to start adapting to the new way to approach sales has started. Get your sales team building more trust and improving the relationships they have with your consumer. This result will always lead to an increase in sales and more referrals that companies can build upon! If you are in sales, it is time to get your social CRM software and start Social Selling!

Here are some keys to get you started!

* Get on Twitter and Facebook–build an audience
* Be natural. This attracts people that will want to buy from you
* Monitor and be responsive to requests you can help with
* Get all your existing clients into your social network

Do you agree with the effect that Social Networking is shifting the way we should approach Sales? If so what else should the new class of social sales people be doing?

Source : Articledashboard

Filed under: Internet Marketing